https://engineering.hinshelwood.com/workshops/customer-working-agreement/ Recent content in Customer Working Agreement on Engineering as a Leadership System Hugo en Tue, 17 Sep 2024 00:00:00 +0000 https://engineering.hinshelwood.com/workshops/customer-working-agreement/versions/2024/ Tue, 17 Sep 2024 00:00:00 +0000 https://engineering.hinshelwood.com/workshops/customer-working-agreement/versions/2024/ A Customer Working Agreement workshop, lasting about 60 minutes, helps both parties define a clear Statement of Work and agree on the level of agility to apply. It ensures customers understand their responsibilities, such as providing a Product Owner, clear goals, and attending Sprint Reviews, while the development team commits to delivering usable increments and a dedicated team. Development managers should use this workshop early to clarify expectations, roles, and trade-offs for successful collaboration.